QCOL staff is not routinely scheduled to work at our offices on evenings, weekends and holidays. We think promoting time with families is important. That doesn't mean we do not work evenings, weekends or holidays. On-call techs monitor our network, email and voicemail regularly and respond promptly based upon the severity issues. We might call you back from a family picnic or our kid's birthday party. You might hear our dog or baby in the background but we will typically respond sooner than some providers answer their phones.